General Terms and Conditions

Central Holiday Resort Flachau
Ferienanlage Central GmbH · Flachauerstraße 284 · 5542 Flachau · Austria

SCOPE OF APPLICATION

These General Terms and Conditions apply to agreements for the provision of our apartments for accommodation purposes and to all other services provided to the Guest by Central Holiday Resort Flachau. Any terms and conditions of the Party shall apply only if expressly agreed in writing in advance.

CONTRACTING PARTY

In case of doubt, the person making the booking shall be deemed the Party to the Accommodation Agreement, even if the booking is made for or jointly with other persons named in the booking. If a third party makes the booking on behalf of the Guest, that third party shall be jointly and severally liable with the Guest for all obligations arising from the Accommodation Agreement. The Accommodation Agreement shall be deemed entered into upon acceptance of the booking by the Proprietor. The services, prices, payment deadlines and conditions stated in the respective booking confirmation shall be binding.

EXECUTION OF THE ACCOMMODATION AGREEMENT

As a rule, the Accommodation Agreement shall be deemed entered into upon acceptance by the Proprietor of the Guest’s written or oral booking. It may be agreed that the Guest shall make a down payment. The Proprietor may also require advance payment of the entire agreed remuneration. The agreed price includes the applicable value-added tax. If the period between execution and performance of the Accommodation Agreement exceeds four months and the price generally charged by the Proprietor for such services increases, the contractually agreed price may be increased accordingly, but by no more than 5%.

DOWN PAYMENT

Upon conclusion of the booking, a down payment equivalent to two daily rates per booked apartment shall be payable. The Proprietor shall be entitled to request full payment of the outstanding balance at any time prior to arrival.

The outstanding balance may be paid on site in cash, by VISA, MASTERCARD, Google Pay, Apple Pay, Samsung Pay or EC card.

BANK DETAILS

Account holder: “Ferienanlage Central GmbH” at Volksbank Salzburg
IBAN: AT27 4501 0000 3210 0232
BIC: VB OE AT WW SAL
All bank transfer charges must be borne by the payer so that the full amount is received by the recipient.

Name: Ferienanlage Central GmbH
Flachauerstraße 284
5542 Flachau/Austria
VAT ID No.: ATU 64224636
Company Register No.: FN 311374D

ARRIVAL & CHECK-IN

The booked apartments shall be available from 4:00 p.m. on the date of arrival. Reception is normally staffed until 6:00 p.m. Guests arriving after 6:00 p.m. shall be obliged to inform the Proprietor in good time and arrange the procedure for late arrival.

DEPARTURE & CHECK-OUT

On the date of departure, the apartments shall be vacated no later than 10:00 a.m. Any continued use of parking spaces or resort facilities after check-out must be agreed with reception in advance. If the premises are not vacated on time on the agreed date of departure, reasonable charges may be made for the additional period of use.

GENERAL CANCELLATION TERMS

Unless different cancellation terms have been agreed in the booking confirmation or for the booked rate, the following general cancellation terms shall apply:

• up to 3 months before arrival: cancellation free of charge
• 3 months to 1 month before arrival: 40% of the agreed total price
• 1 month to 1 week before arrival: 70% of the agreed total price
• within the final week before arrival: 90% of the agreed total price
• in the event of a no-show or early departure: 100% of the agreed total price

The services and prices agreed in the booking confirmation shall form the basis for calculating any cancellation fees.

MISCELLANEOUS

Individual prices are quoted per unit/night based on the stated minimum occupancy for the respective category. Additional occupancy is charged at the additional-person rate per person/night. Floor plans and sketches are examples only; variations do not result in a reduction of the price. Printing errors and other errors are reserved despite careful checking. Upon publication of a new price list, all previous price lists cease to be valid.

START AND END OF ACCOMMODATION

a) The Guest shall be entitled to occupy the rented premises from 4:00 p.m. on the agreed date of arrival.
b) The Proprietor shall be entitled to rescind the Accommodation Agreement if the Guest has not arrived by 6:00 p.m. on the agreed date of arrival, unless a later arrival time has been agreed.
c) The Guest shall vacate the rented premises by 10:00 a.m. on the date of departure.
d) The Guest shall have no entitlement to the provision of a specific apartment.
e) If the Guest fails to vacate the premises on time on the agreed date of departure, the Proprietor may charge fees for use of the premises beyond the agreed accommodation period.

RESCISSION OF THE ACCOMMODATION AGREEMENT

Rescission of the Accommodation Agreement by the Guest free of charge shall require the written consent of the Proprietor. If such consent is not given, the agreed contractual price shall remain payable even if the Guest does not make use of the agreed services.

HOUSE RULES

The House Rules are referred to separately and do not form an integral part of this agreement.

PROVISION OF SUBSTITUTE ACCOMMODATION

a) The Proprietor may provide the Guest with adequate substitute accommodation if this can reasonably be expected of the Guest, particularly where the difference is minor and objectively justified.
b) An objective justification shall, for example, be deemed to exist if the premises have become unusable or other important operational measures necessitate such a step.
c) Any additional expenses arising from the substitute accommodation shall be borne by the Proprietor.

RIGHTS AND OBLIGATIONS OF THE GUEST

a) By entering into an Accommodation Agreement, the Guest shall acquire the right to make normal use of the rented premises and of the facilities of the accommodating establishment that are usually accessible to guests for use without special conditions.
b) Upon termination of the Accommodation Agreement, the agreed remuneration shall be payable. The Proprietor shall not be obliged to accept cashless means of payment such as cheques, credit cards, vouchers, etc.
c) The statutory provisions governing damages shall apply to damage caused by the Guest. The Guest shall therefore be liable for any damage or loss suffered by the Proprietor or third parties as a result of the Guest’s fault or the fault of accompanying persons or other persons for whom the Guest is responsible, including where the injured party is entitled to claim compensation directly from the Proprietor.

RIGHTS AND OBLIGATIONS OF THE PROPRIETOR

a) If the Guest refuses to pay the agreed remuneration or is in arrears, the Proprietor shall be entitled to retain items brought onto the premises by the Guest as security for claims arising from the accommodation and for expenses incurred on behalf of the Guest (Section 970c of the Austrian Civil Code (ABGB) – statutory right of retention).
b) To secure payment of the agreed remuneration, the Proprietor shall have a statutory lien over items brought onto the premises by the Guest (Section 1101 ABGB – statutory lien of the Proprietor).
c) The Proprietor shall be obliged to provide the agreed services to an extent that complies with the standard of the establishment.
d) Additional services and charges of the Proprietor that are not included in the accommodation remuneration:
  • Local taxes

LIABILITY OF THE PROPRIETOR

a) The Proprietor shall perform its obligations under the Accommodation Agreement with the diligence of a prudent business operator; claims for damages by the Party are excluded.
b) The Proprietor shall not be liable to the Guest if performance becomes impossible as a result of a strike or force majeure.
c) No liability is assumed for vehicles parked in the parking areas provided beyond any liability that is mandatory by law.

ANIMALS

a) Animals may be brought into the accommodating establishment only with the prior consent of the Proprietor and may be subject to an additional charge.
b) The Guest shall be liable for any damage caused by animals brought onto the premises in accordance with the statutory provisions applicable to animal owners (Section 1320 ABGB).

PROLONGATION OF THE ACCOMMODATION

Any prolongation of the Guest’s stay shall require the consent of the Proprietor.

TERMINATION OF THE ACCOMMODATION AGREEMENT

a) If the Accommodation Agreement has been entered into for a definite term, it shall end upon expiry of that term. If the Guest departs early, the Proprietor shall be entitled to demand the full agreed remuneration.
b) The Accommodation Agreement with the Proprietor shall end upon the death of a Guest.
c) If performance of the Accommodation Agreement becomes impossible due to an event qualifying as force majeure, the Agreement shall be terminated.
d) The Proprietor shall be entitled to terminate the Accommodation Agreement with immediate effect if the Guest:
  i) makes materially detrimental use of the premises, or through reckless, offensive or otherwise grossly improper conduct makes the stay unreasonable for other guests, or commits an act punishable by law against property, public decency or physical safety in relation to the Proprietor, its staff or any person staying at the accommodating establishment;
  ii) contracts a contagious illness or an illness extending beyond the period of accommodation, or becomes in need of nursing care;
  iii) fails to pay an invoice presented to them within a reasonable period after being requested to do so.

PLACE OF PERFORMANCE, JURISDICTION AND APPLICABLE LAW

The place of performance shall be Flachau, Austria. For all contracting parties of the accommodating establishment and any legal disputes arising therefrom, the court having subject-matter jurisdiction for St. Johann im Pongau shall be agreed as the competent court, insofar as this is not precluded by mandatory statutory provisions. Austrian law shall apply exclusively, excluding conflict-of-law rules that would provide for the application of another legal system.

FINAL PROVISIONS

Should individual provisions of these General Terms and Conditions for the conclusion of Accommodation Agreements be invalid, this shall not affect the validity of the remaining provisions. The correction of errors as well as printing and calculation errors is reserved. The invalid provision shall be replaced by a valid provision that comes as close as possible to its intended purpose. Any deviations or ancillary agreements must be made in writing.

Version: September 2026